Sending reminder emails for pending payments can help your WooCommerce store recover lost revenue. In this tutorial, I’ll show you how to automate the process of creating and sending custom WooCommerce payment reminder emails (and SMSs) — zero coding skills required.
Do you want to nudge customers to complete payments for unpaid orders?
Sending outstanding payment reminders can help you recapture revenue that would have been otherwise lost.
In this detailed tutorial, I’ll show you a quick and easy way to automate the process of creating and sending personalized payment email reminders — complete with each customer’s details like their name, cart contents, order information, shipping address, and more — to prompt customers to pay for pending orders.
As you may know, creating and sending automated payment reminders isn’t a default WooCommerce feature, so we’ll need the help of WooCommerce Reminder Pro, an email automation plugin. The final result will look something like this:
Don’t worry, everything is 100% code-free and beginner-friendly. And the entire process takes less than 10 minutes from start to finish.
The plugin used in this tutorial
Ready? Let’s get started.
WooCommerce Reminder Pro is a robust email automation plugin that lets you send personalized reminder emails to customers whose payments are pending.
Everything is automated with WooCommerce Reminder Pro; it frees up your time from the burden of manually drafting and sending emails. Plus, the plugin is intuitive and super easy to use, so you can easily set up and manage email reminder sequences even if you’re not tech-savvy.
Here are some of its top features.
To help you get started quicker, the plugin comes with pre-built email and SMS templates for all payment reminders. You can easily customize the email subject line and content to adjust it to your brand as needed.
Studies show that personalized emails perform much better than generic ones, and payment reminder emails are no exception.
WooCommerce Reminder Pro automatically sources order-related information — like the customer’s first name, order number, cart contents, shipping address, selected payment method, etc. — and personalizes each email.
SMS is a more effective marketing channel compared to emails.
Through an integration with Twilio, WooCommerce Reminder Pro enables you to send outstanding SMS payment reminders, so you can double up the effectiveness of your follow-up efforts.
To further reduce the manual effort needed to manage unpaid orders, WooCommerce Reminder Pro enables you to change the status of orders that remain unpaid after multiple payment reminders.
This works with WooCommerce’s default order statuses and you can update the order status to canceled, on hold, pending payment, refunded, etc.
Again, the entire process is automated; no more sending manual payment SMS and email reminders.
Once you configure the plugin, it automatically populates the details into each payment reminder. Everything will run automatically in the background so you can focus on other aspects of running your online business.
WooCommerce Reminder Pro is a complete email automation tool.
This means that in addition to outstanding payment reminders, you can use it to send emails and SMSs to gather feedback, confirm new orders, share delivery information, and more.
In this section, I’ll walk you through brief step-by-step instructions on how to create automated payment reminder emails using the powerful WooCommerce Reminder Pro plugin.
Note: First things first, for the plugin to work, you must have first installed the core WooCommerce plugin.
Follow these steps to create and send WooCommerce payment reminder emails.
Follow these steps if you want to automatically change the status of the orders that remain unpaid after all the payment reminders have been sent.
Regardless of the reason why a customer’s order is unpaid, sending automated reminders is an excellent way to nudge them to complete the payments.
The default WooCommerce install doesn’t include the option to send outstanding payment reminders, but you can easily do so with the help of WooCommerce Reminder Pro.
WooCommerce Reminder Pro is the best plugin for creating and sending personalized and customized reminder emails and SMSs to customers whose payments are pending. It has top-notch personalization and automation features. Plus, it’s super easy to use for non-techy folks and seasoned developers alike.
(An added bonus: it is a complete email automation tool so you can use it for multiple use cases, including sending emails and texts to gather feedback, confirm new orders, share delivery information, and more).
Get started with WooCommerce Reminder Pro and automate payment reminder emails in WooCommerce today!
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